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FREE UK SHIPPING ON ORDERS OVER £35

Delivery

At Urban Surfer our goal is to provide the very best choice in sports and streetwear whilst offering world class customer care and same day dispatch on all orders!

Order before 4pm on a normal working day for same day dispatch! Orders made after 4pm, on a weekend or on a bank holiday will be dispatched the next working day (Mon-Fri).

UK DELIVERY

UK standard delivery only £1.90 or FREE over £35. Usually delivered in 2-4 days.

UK express delivery only £2.90. Usually delivered in 1-3 days.

UK next working day delivery only £5.90.

Free collection usually available from our warehouse in Peterlee, County Durham. Please contact us if you wish to collect.


Generally, standard orders are sent via Royal Mail unless they are bulky or higher value in which case they will usually be sent via DPD. Next working day deliveries are usually sent via DPD. For most orders, if you provide us with your mobile number DPD will send a message to let you know your 1-hour delivery slot. 

We deliver to all of the UK including Highlands & Islands but it may not be possible to offer express or next day delivery in these areas so please allow an extra few days for delivery.


INTERNATIONAL DELIVERY

Mainland Europe delivery £7.90. Usually delivered in 2-6 days.

Rest of World delivery £11.90. Usually delivered within 6-12 days. 

Express Europe and ROW deliveries may be offered during checkout depending on your country.

You may be charged duties, handling fees and/or taxes which must be paid by the recipient upon receiving the order. Unfortunately we have no control over whether you will be charged and how much as each country varies. 

You must take liability for any orders returned to us due to unpaid customs charges or if you fail to collect an undelivered parcel from your local depot. 

Returns

Returns are valid up to 30 days after the day you receive your item(s).

All returns must be returned in a full resalable condition and any tags must be intact. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Certain products may be excluded from being returned including underwear and swimwear. All returns are at the customer's expense.

To return an item please complete and enclose the returns slip which can be found on the original delivery slip. We recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as, until the parcel reaches us, it is your responsibility. Keep your certificate of postage safe as you will need this as your proof of return.

You may also use our returns service at a cost of £2.99. Start a return via Royal Mail here.

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